Free Shipping & Return In 365 Days!

FAQs

FAQs
1. When can I get the confirmation email?
2. Why will my card payment not go through?
3. Why do you charge my card more than your product price?

4. Can I pay extra money to make the delivery faster?
5. When do you send my purchased items?
6. How to track my order?
7. How can I change my order or cancel my order?
8. How can I return the items to your company?
9. How many payment methods do you accept?
10. Why can’t I find the status updating on the web? Is it a valid tracking number?
11. I haven’t got my items. It has been so long. What happened?
12. How can I get to know the status or the information about my order from you?
13. How soon will I get the refund from you?



1. Q: When can I get the confirmation email?
A: Confirmation email will be sent within 24 hours. If you do not see it in your inbox, please kindly check your junk box. If you leave a wrong email address, you may not receive our emails so please make sure it is a correct one before paying.

2. Q: Why will my card payment not go through?
A: Please check about whether your card can be paid overseas or whether the card information can be matched with the billing information. Do you have enough balance in your card? You can ask your card bank for help.  Besides, we don't accept paypal or gift cards.

3. Q: Why do you charge my card more than your product price?

A: We only charge the exact money that you can see on the detailed product pages. If you pay by a credit card, you may be charged more than the product’s price by the bank as the bank fee or caused by the floating exchange rate.

Besides, if you are charged twice or more for two or more orders which are the same, we will ask you whether to ship them out all or just make refund for the extra orders. If your orders are not successful, then your money won’t be charged by us. It is still in the bank, you have to contact your card bank.


4. Q: Can I pay extra money to make the delivery faster?
A: Sorry we only offer shipping by the post office.

5. Q: When do you send my purchased items?
A: When We received your payment, we will process your order in 24 hours. If everything goes well, we will ship it out within 2 days. If something is wrong in your order such as the shipping address, zip code and phone number, we will send you an email as soon as possible. Please reply to it ASAP so we can ship out your item in time.

6. Q: How to track my order?
A: You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time, especially when important festivals are coming such as Christmas and the new year, etc.

7. Q: How can I change my order or cancel my order?
A: When we received your payment, we will deal with your order within 24 hours. So if you really want to change it or cancel it, we hope you can tell us within 24 hours by emails. Once your order is shipped out , it is difficult to stop the parcel for you. So we hope you can understand.

8. Q: How can I return the items to your company?
A: Return and exchange may not be accepted in the following circumstances:
If the item is not defective when you receive it.
The item has been damaged or made defective by the customer.
The item’s value has decreased remarkably due to the customers’ usage or its time-sensitive nature.
If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it, then we will give our guests appropriate compensation. As for the return shipping cost, please refer to Payment&Returns.

9. Q: How many payment methods do you accept?
A: We can accept payment through Visa Card, Master Card.

10. Why can’t I find the status updating on the web? Is it a valid tracking number?
A: Yes. The tracking number we send to you is a correct and valid one. Sometimes the status hasn’t been updated so quickly so you will find nothing at first and sometimes the status updating is slower than the transportation. Please wait patiently.

Sometimes you will get two tracking numbers, an original one and a new one. This depends on the express company. Generally the original tracking number is invalid and we will send you the new one as soon as it has been updated.


11. Q: I haven’t got my items. It has been so long. What happened?

A: We will check the carrier’s system to decide whether the items have been delivered. If it shows “Delivered” but you haven’t got them, please contact us and your local carrier. We can resend your order or refund if the carrier gives valid proof. Sometimes delivery may take longer time because of weather or some other natural factors. Besides, please make sure your shipping address, zip code and your phone number are corrrect. Or your package may be out for delivery and be returned. 

12. Q: How can I get to know the status or the information about my order from you?
A: We will send the tracking number and order information to the email address you left for your order. Please make sure that you have left the most frequently used email address for your order and check it if you want to track your order.

13. Q: How long will I get the refund from you?
A:We will refund the money to the card you used to place the order and since the refund is transferred by several international banks, it will take about 7 days to get the refund.